{"id":159453,"date":"2022-02-07T15:12:02","date_gmt":"2022-02-07T15:12:02","guid":{"rendered":"https:\/\/www.c2c-online.co.uk\/?p=159453"},"modified":"2022-02-25T11:25:12","modified_gmt":"2022-02-25T11:25:12","slug":"ticket-pricing-incident-10-february","status":"publish","type":"post","link":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/ticket-pricing-incident-10-february\/","title":{"rendered":"Ticket pricing incident 10 February"},"content":{"rendered":"<p>Due to a systems problem, some fares had been displayed in the c2c ticketing system incorrectly.<\/p>\n<p>We are pleased to say the issue has now been fixed, and ticket prices are being displayed correctly, however we would like to apologise for any issues this has caused and would like to refund you, if you have been affected.<\/p>\n<p>If you purchased a c2c ticket between <strong>Saturday 5 February<\/strong> and <strong>Wednesday 9 February<\/strong>, which unexpectedly increased in price, you should contact the customer relations team who can investigate and arrange a refund. Generally, Oyster and Contactless (Pay as You Go) fares in addition to Travelcards purchased within the London Travelcard zone are not affected.<\/p>\n<p>Please email contact@c2crail.co.uk by<strong> Wednesday 9 March<\/strong> with a copy of your ticket (or proof of purchase). If you can also include a brief description of how your ticket was incorrectly priced and the date when you purchased it, the information will help the team resolve your issue quickly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Due to a systems problem, some fares had been displayed in the c2c ticketing system incorrectly. We are pleased to say the issue has now been fixed, and ticket prices are being displayed correctly, however we would like to apologise for any issues this has caused and would like to refund you, if you have [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-159453","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4-RC1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ticket pricing incident 10 February | Trains to\/from London, Southend &amp; Essex with c2c Rail<\/title>\n<meta name=\"description\" content=\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/ticket-pricing-incident-10-february\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticket pricing incident 10 February | Trains to\/from London, Southend &amp; Essex with c2c Rail\" \/>\n<meta property=\"og:description\" content=\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/ticket-pricing-incident-10-february\/\" \/>\n<meta property=\"og:site_name\" content=\"c2c\" \/>\n<meta property=\"article:published_time\" content=\"2022-02-07T15:12:02+00:00\" 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