{"id":163039,"date":"2022-03-07T08:37:51","date_gmt":"2022-03-07T08:37:51","guid":{"rendered":"https:\/\/www.c2c-online.co.uk\/?p=163039"},"modified":"2022-03-07T09:15:38","modified_gmt":"2022-03-07T09:15:38","slug":"personalised-real-time-messaging-service-for-c2c-passengers","status":"publish","type":"post","link":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/personalised-real-time-messaging-service-for-c2c-passengers\/","title":{"rendered":"Personalised, real-time messaging service for c2c passengers"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">c2c passengers can now access customised travel information for each door-to-door journey through the new c2c Rail Updates service. The service provides passengers with personalised journey updates, including details of real-time disruption, alternative travel routes and busyness alerts, delivered via the popular Messenger and WhatsApp channels. Passengers can access the service by using the \u2018Check your journey\u2019 section of the c2c website. <\/span><a href=\"https:\/\/www.c2c-online.co.uk\/\"><span style=\"font-weight: 400;\">www.c2c-online.co.uk\/<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The service is powered by complex data prediction technology developed by Zipabout who have pioneered the use of personalised information services for public transport users across the UK. It will offer c2c unrivalled insight into passenger demand across its services, enabling smarter network planning.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Passengers travelling across the c2c network will be able to access the following information on both WhatsApp and Messenger:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time messaging: disruption alerts, alternative routes, platform changes, and delay repay messaging.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Journey planning and routing around disruption and predicted issues in real-time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Journey watch: the option to select regular journeys and sign up for \u2018push only\u2019 updates, meaning they\u2019ll be informed if anything might affect their journey.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customers using the service on Messenger will also be able to access extra information, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Busyness alerts, based on unique forecast demand data proven to be scientifically accurate by the University of Birmingham.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Last mile support: welcome message before arriving at their destination offering onward journey support via all transport modes (bus, e-scooters, taxi, walking, and cycling) available.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer service support: quick access to c2c\u2019s customer service team and station facilities information.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">c2c Rail Updates will complement other smart technology on offer to c2c customers, such as the c2c Smartcard. The c2c Smartcard allows customers to load certain tickets onto the card, and when used in conjunction with the app, means customers no longer have to queue to purchase tickets.<\/span><\/p>\n<p><b>Clare McCaffrey, Commercial Director at c2c, said:<\/b><span style=\"font-weight: 400;\"> \u201cWe know from listening to our customers that digital channels are crucial for ensuring our customers have access to the latest travel and journey planning information and customer support. I am confident that our customers will benefit from this technology and will help make journey planning even easier.\u201d<\/span><\/p>\n<p><b>Alex Froom, Chief Executive of Zipabout, said: \u201c<\/b><span style=\"font-weight: 400;\">It\u2019s vital for rail passengers to receive up-to-date real-time information tailored to their individual journey so they can travel with confidence. The new c2c Rail Updates service offers passengers exactly that through channels like WhatsApp that they trust for a seamless customer experience.\u201d<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>c2c passengers can now access customised travel information for each door-to-door journey through the new c2c Rail Updates service. The service provides passengers with personalised journey updates, including details of real-time disruption, alternative travel routes and busyness alerts, delivered via the popular Messenger and WhatsApp channels. Passengers can access the service by using the \u2018Check [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-163039","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4-RC1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Personalised, real-time messaging service for c2c passengers | Trains to\/from London, Southend &amp; Essex with c2c Rail<\/title>\n<meta name=\"description\" content=\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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