{"id":179132,"date":"2022-08-31T13:29:29","date_gmt":"2022-08-31T13:29:29","guid":{"rendered":"https:\/\/www.c2c-online.co.uk\/?p=179132"},"modified":"2022-08-31T13:29:29","modified_gmt":"2022-08-31T13:29:29","slug":"an-operational-update-from-c2c-managing-director-rob-mullen","status":"publish","type":"post","link":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/","title":{"rendered":"An operational update from c2c Managing Director, Rob Mullen"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">31 August 2022<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dear Customer,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may be aware that over the last couple of weeks we have been experiencing some issues with our on-train air conditioning and the maintenance of our toilets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is not acceptable for our customers so I would like to reassure you that c2c is dedicated to resolving these issues as soon as possible. We have put a number of measures in place already, including a specialised team to carry out a repair programme to deal with customer-facing train faults, with train toilet repair and faulty air conditioning being prioritised.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our trains are maintained on a daily basis by a third-party supplier, Alstom, at our East Ham depot. As is common industry practice, they maintain, check and fix our trains and recently localised industrial action by Alstom staff caused us to run more short forms &#8211; or trains with few carriages &#8211; for a number of our planned train services.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We explained these challenges at the time and are pleased to say that this industrial action has now been resolved with unit availability returning to the required levels. However, the action has had a knock-on effect on the maintenance programme for our trains, causing the number of outstanding issues with air con and toilets to temporarily increase.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although we are working hard with Alstom, it will take some time for these faults &#8211; which we recognise adversely affect our customer\u2019s experience of travelling with us &#8211; to be resolved and I wanted to apologise for the inconvenience this is causing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please be assured that this is a real priority for myself and my team and we are working hard to improve this situation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kind regards,<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rob Mullen<\/span><\/p>\n<p><span style=\"font-weight: 400;\">c2c Managing Director<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>31 August 2022 Dear Customer, You may be aware that over the last couple of weeks we have been experiencing some issues with our on-train air conditioning and the maintenance of our toilets. This is not acceptable for our customers so I would like to reassure you that c2c is dedicated to resolving these issues [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2652,2654],"tags":[],"class_list":["post-179132","post","type-post","status-publish","format-standard","hentry","category-latest-news","category-news-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4-RC1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>An operational update from c2c Managing Director, Rob Mullen | Trains to\/from London, Southend &amp; Essex with c2c Rail<\/title>\n<meta name=\"description\" content=\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"An operational update from c2c Managing Director, Rob Mullen | Trains to\/from London, Southend &amp; Essex with c2c Rail\" \/>\n<meta property=\"og:description\" content=\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/\" \/>\n<meta property=\"og:site_name\" content=\"c2c\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-31T13:29:29+00:00\" \/>\n<meta name=\"author\" content=\"Emma Winfield\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emma Winfield\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/\",\"url\":\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/\",\"name\":\"An operational update from c2c Managing Director, Rob Mullen | Trains to\/from London, Southend & Essex with c2c Rail\",\"isPartOf\":{\"@id\":\"https:\/\/www.c2c-online.co.uk\/#website\"},\"datePublished\":\"2022-08-31T13:29:29+00:00\",\"dateModified\":\"2022-08-31T13:29:29+00:00\",\"author\":{\"@id\":\"https:\/\/www.c2c-online.co.uk\/#\/schema\/person\/df6873806b387e84a64dbfb72dc9b839\"},\"description\":\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\",\"breadcrumb\":{\"@id\":\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.c2c-online.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"An operational update from c2c Managing Director, Rob Mullen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.c2c-online.co.uk\/#website\",\"url\":\"https:\/\/www.c2c-online.co.uk\/\",\"name\":\"c2c\",\"description\":\"Buy cheap train tickets\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.c2c-online.co.uk\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.c2c-online.co.uk\/#\/schema\/person\/df6873806b387e84a64dbfb72dc9b839\",\"name\":\"Emma Winfield\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.c2c-online.co.uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/451187b73580dfa1fa5bd1218fdbe48b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/451187b73580dfa1fa5bd1218fdbe48b?s=96&d=mm&r=g\",\"caption\":\"Emma Winfield\"},\"sameAs\":[\"https:\/\/www.c2c-online.co.uk\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"An operational update from c2c Managing Director, Rob Mullen | Trains to\/from London, Southend & Essex with c2c Rail","description":"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/","og_locale":"en_GB","og_type":"article","og_title":"An operational update from c2c Managing Director, Rob Mullen | Trains to\/from London, Southend & Essex with c2c Rail","og_description":"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk","og_url":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/","og_site_name":"c2c","article_published_time":"2022-08-31T13:29:29+00:00","author":"Emma Winfield","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Emma Winfield","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/","url":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/","name":"An operational update from c2c Managing Director, Rob Mullen | Trains to\/from London, Southend & Essex with c2c Rail","isPartOf":{"@id":"https:\/\/www.c2c-online.co.uk\/#website"},"datePublished":"2022-08-31T13:29:29+00:00","dateModified":"2022-08-31T13:29:29+00:00","author":{"@id":"https:\/\/www.c2c-online.co.uk\/#\/schema\/person\/df6873806b387e84a64dbfb72dc9b839"},"description":"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk","breadcrumb":{"@id":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-operational-update-from-c2c-managing-director-rob-mullen\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.c2c-online.co.uk\/"},{"@type":"ListItem","position":2,"name":"An operational update from c2c Managing Director, Rob Mullen"}]},{"@type":"WebSite","@id":"https:\/\/www.c2c-online.co.uk\/#website","url":"https:\/\/www.c2c-online.co.uk\/","name":"c2c","description":"Buy cheap train tickets","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.c2c-online.co.uk\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.c2c-online.co.uk\/#\/schema\/person\/df6873806b387e84a64dbfb72dc9b839","name":"Emma Winfield","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.c2c-online.co.uk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/451187b73580dfa1fa5bd1218fdbe48b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/451187b73580dfa1fa5bd1218fdbe48b?s=96&d=mm&r=g","caption":"Emma Winfield"},"sameAs":["https:\/\/www.c2c-online.co.uk\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/posts\/179132"}],"collection":[{"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/comments?post=179132"}],"version-history":[{"count":5,"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/posts\/179132\/revisions"}],"predecessor-version":[{"id":179139,"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/posts\/179132\/revisions\/179139"}],"wp:attachment":[{"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/media?parent=179132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/categories?post=179132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.c2c-online.co.uk\/wp-json\/wp\/v2\/tags?post=179132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}