{"id":237854,"date":"2023-07-05T09:30:12","date_gmt":"2023-07-05T09:30:12","guid":{"rendered":"https:\/\/www.c2c-online.co.uk\/?page_id=237854"},"modified":"2023-09-05T08:44:38","modified_gmt":"2023-09-05T08:44:38","slug":"consultation","status":"publish","type":"page","link":"https:\/\/www.c2c-online.co.uk\/consultation\/","title":{"rendered":"c2c Ticket Office Consultation"},"content":{"rendered":"<p>c2c is proposing changes to the way it sells tickets and provides customer service at its stations.<\/p>\n<p>This proposal forms part of plans to modernise the railway and bring it more in line with modern consumer expectations. It reflects significantly reduced usage of ticket offices over the past decade as customers move to alternative, more convenient ways of buying tickets.<\/p>\n<p>We will continue to meet all our commitments on providing accessibility for passengers, including passengers with reduced mobility and people requiring in-person assistance. Full details on how we will provide this can be found by following the links below.<\/p>\n<p>Physical copies of this information can also be obtained on request by phoning <a href=\"tel:+443457444422\">0345 744 4422<\/a>.<\/p>\n<p>Lines are open:<\/p>\n<ul>\n<li>0800 \u2013 2000 Monday to Friday<\/li>\n<li>0900 \u2013 1600 on weekends and Bank Holidays.<\/li>\n<\/ul>\n<p>Independent passenger watchdogs <a href=\"https:\/\/www.transportfocus.org.uk\/\" target=\"_blank\" rel=\"noopener\">Transport Focus<\/a> and <a href=\"https:\/\/www.londontravelwatch.org.uk\/\" target=\"_blank\" rel=\"noopener\">London TravelWatch<\/a> are facilitating the consultation, which closes on <strong>Wednesday 26 July 2023<\/strong>.<\/p>\n<h3>To read more about our proposals<\/h3>\n<p>The full consultation documents can be downloaded here:<\/p>\n<ul>\n<li>Barking, Chafford Hundred, Dagenham Dock, Fenchurch Street, Grays, Limehouse, Ockendon, Purfleet, Rainham, Upminster: <a href=\"#\">Read consultation document<\/a><\/li>\n<li>Basildon, Benfleet, Chalkwell, East Tilbury, Laindon, Leigh-on-Sea, Pitsea, Shoeburyness, Southend Central, Southend East, Stanford-le-Hope, Thorpe Bay, Tilbury Town, West Horndon, Westcliff: <a href=\"#\">Read consultation document<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>c2c is proposing changes to the way it sells tickets and provides customer service at its stations. This proposal forms part of plans to modernise the railway and bring it more in line with modern consumer expectations. It reflects significantly reduced usage of ticket offices over the past decade as customers move to alternative, more [&hellip;]<\/p>\n","protected":false},"author":59,"featured_media":180996,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-flexible-content.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"search_tag":[],"class_list":["post-237854","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4-RC1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>c2c Ticket Office Consultation | Trains to\/from London, Southend &amp; Essex with c2c Rail<\/title>\n<meta name=\"description\" content=\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\" \/>\n<meta name=\"robots\" content=\"index, follow, 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