{"id":258426,"date":"2023-10-10T10:51:49","date_gmt":"2023-10-10T10:51:49","guid":{"rendered":"https:\/\/www.c2c-online.co.uk\/?p=258426"},"modified":"2023-10-10T10:51:49","modified_gmt":"2023-10-10T10:51:49","slug":"an-apology-for-disruption-tuesday-10-october","status":"publish","type":"post","link":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-apology-for-disruption-tuesday-10-october\/","title":{"rendered":"An apology for disruption Tuesday 10 October"},"content":{"rendered":"<div class=\"x_OutlineElement x_Ltr x_SCXW189530607 x_BCX8\">\n<p class=\"x_Paragraph x_SCXW189530607 x_BCX8\" lang=\"EN-US\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">We would like to <\/span><span class=\"x_NormalTextRun x_SpellingErrorV2Themed x_SCXW189530607 x_BCX8 x_ContentPasted0\">apologise<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0to customers caught up in disruption\u00a0<\/span><span class=\"x_NormalTextRun x_ContextualSpellingAndGrammarErrorV2Themed x_SCXW189530607 x_BCX8 x_ContentPasted0\">on<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0the c2c network this morning.<\/span><\/span><span class=\"x_EOP x_SCXW189530607 x_BCX8 x_ContentPasted0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<div class=\"x_OutlineElement x_Ltr x_SCXW189530607 x_BCX8\">\n<p class=\"x_Paragraph x_SCXW189530607 x_BCX8\" lang=\"EN-US\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">What happened?<\/span><\/span><span class=\"x_EOP x_SCXW189530607 x_BCX8 x_ContentPasted0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<div class=\"x_OutlineElement x_Ltr x_SCXW189530607 x_BCX8\">\n<p class=\"x_Paragraph x_SCXW189530607 x_BCX8\" lang=\"EN-US\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">At approximately 8.30am this morning, c2c suffered a severe p<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">ower outage in the Upminster area, which meant all\u00a0<\/span><span class=\"x_NormalTextRun x_SpellingErrorV2Themed x_SCXW189530607 x_BCX8 x_ContentPasted0\">signalling<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0was lost between there and Upney.\u00a0<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">Our\u00a0<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">control\u00a0<\/span><span class=\"x_NormalTextRun x_SpellingErrorV2Themed x_SCXW189530607 x_BCX8 x_ContentPasted0\">centre<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">, which is also based at Upminster, also lost power and was unable to communicate to our frontline teams in the immediate\u00a0<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">aftermath<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0of the power outage.<\/span><\/span><span class=\"x_EOP x_SCXW189530607 x_BCX8 x_ContentPasted0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<div class=\"x_OutlineElement x_Ltr x_SCXW189530607 x_BCX8\">\n<p class=\"x_Paragraph x_SCXW189530607 x_BCX8\" lang=\"EN-US\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">Network Rail dispatched a team of engineers to the area\u00a0<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">and the power was restored at approximately 9am.<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0Unfortunately, this\u00a0<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">severely restricted the number of trains we could\u00a0<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">operate<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">.<\/span><\/span><span class=\"x_EOP x_SCXW189530607 x_BCX8 x_ContentPasted0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<div class=\"x_OutlineElement x_Ltr x_SCXW189530607 x_BCX8\">\n<p class=\"x_Paragraph x_SCXW189530607 x_BCX8\" lang=\"EN-US\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">We are working hard to restore a full service<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">. Updates will be\u00a0<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">provided<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0on our social media channels.<\/span><\/span><span class=\"x_EOP x_SCXW189530607 x_BCX8 x_ContentPasted0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<div class=\"x_OutlineElement x_Ltr x_SCXW189530607 x_BCX8\">\n<p class=\"x_Paragraph x_SCXW189530607 x_BCX8\" lang=\"EN-US\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">Compensation for delays<\/span><\/span><span class=\"x_EOP x_SCXW189530607 x_BCX8 x_ContentPasted0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<div class=\"x_OutlineElement x_Ltr x_SCXW189530607 x_BCX8\">\n<p class=\"x_Paragraph x_SCXW189530607 x_BCX8\" lang=\"EN-US\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">If you\u00a0<\/span><span class=\"x_NormalTextRun x_ContextualSpellingAndGrammarErrorV2Themed x_SCXW189530607 x_BCX8 x_ContentPasted0\">were<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0<\/span><span class=\"x_NormalTextRun x_ContextualSpellingAndGrammarErrorV2Themed x_SCXW189530607 x_BCX8 x_ContentPasted0\">delayed<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim,<\/span><\/span><a id=\"OWA7db1d0ef-b153-82bf-012b-e6b9fb3beb31\" class=\"x_Hyperlink x_SCXW189530607 x_BCX8 x_OWAAutoLink x_ContentPasted0\" title=\"Original URL: https:\/\/www.c2c-online.co.uk\/help-feedback\/delay-repay\/. Click or tap if you trust this link.\" href=\"https:\/\/gbr01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.c2c-online.co.uk%2Fhelp-feedback%2Fdelay-repay%2F&amp;data=05%7C01%7CYejide.Aina%40c2crail.net%7Ca89f5de467ac4ee48b8208dbc9798745%7Cef6cbad8d37147bf8b6754d91cadf878%7C0%7C0%7C638325296010164959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=C6xOcmRub6yeXnCCA0JvdGskW5NiU03JcIXyTaRpz%2Bs%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\" data-auth=\"Verified\" data-linkindex=\"0\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8\" data-ccp-charstyle=\"Hyperlink\">\u00a0here<\/span><\/span><\/a><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">.<\/span><\/span><span class=\"x_EOP x_SCXW189530607 x_BCX8 x_ContentPasted0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n<ul>\n<li class=\"x_OutlineElement x_Ltr x_SCXW189530607 x_BCX8\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">\n<p class=\"x_Paragraph x_SCXW189530607 x_BCX8\" lang=\"EN-US\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">c2c smartcard users<\/span><\/span><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">: You will receive automatic compensation provided you\u00a0<\/span><span class=\"x_NormalTextRun x_ContextualSpellingAndGrammarErrorV2Themed x_SCXW189530607 x_BCX8 x_ContentPasted0\">tapped<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0your Smartcard at both the start and end of your journey. If you were not able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey,\u00a0<\/span><span class=\"x_NormalTextRun x_ContextualSpellingAndGrammarErrorV2Themed x_SCXW189530607 x_BCX8 x_ContentPasted0\">so<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively<\/span><\/span><a id=\"OWA2314f25c-840d-8820-7980-bae895a6fa3f\" class=\"x_Hyperlink x_SCXW189530607 x_BCX8 x_OWAAutoLink x_ContentPasted0\" title=\"Original URL: https:\/\/www.c2c-online.co.uk\/help-feedback\/delay-repay\/. Click or tap if you trust this link.\" href=\"https:\/\/gbr01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.c2c-online.co.uk%2Fhelp-feedback%2Fdelay-repay%2F&amp;data=05%7C01%7CYejide.Aina%40c2crail.net%7Ca89f5de467ac4ee48b8208dbc9798745%7Cef6cbad8d37147bf8b6754d91cadf878%7C0%7C0%7C638325296010164959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=C6xOcmRub6yeXnCCA0JvdGskW5NiU03JcIXyTaRpz%2Bs%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\" data-auth=\"Verified\" data-linkindex=\"1\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8\" data-ccp-charstyle=\"Hyperlink\">\u00a0submit a manual claim<\/span><\/span><\/a><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">.<\/span><\/span><span class=\"x_EOP x_SCXW189530607 x_BCX8 x_ContentPasted0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/li>\n<\/ul>\n<div class=\"x_OutlineElement x_Ltr x_SCXW189530607 x_BCX8\">\n<p class=\"x_Paragraph x_SCXW189530607 x_BCX8\" lang=\"EN-US\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">Paper ticket holders,\u00a0<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">Oyster<\/span><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">\u00a0and contactless card users<\/span><\/span><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8 x_ContentPasted0\">: Please fill out your details<\/span><\/span><a id=\"OWA2a64044b-8de0-12b8-4223-168579a6eb45\" class=\"x_Hyperlink x_SCXW189530607 x_BCX8 x_OWAAutoLink x_ContentPasted0\" title=\"Original URL: https:\/\/www.c2c-online.co.uk\/help-feedback\/delay-repay\/. Click or tap if you trust this link.\" href=\"https:\/\/gbr01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.c2c-online.co.uk%2Fhelp-feedback%2Fdelay-repay%2F&amp;data=05%7C01%7CYejide.Aina%40c2crail.net%7Ca89f5de467ac4ee48b8208dbc9798745%7Cef6cbad8d37147bf8b6754d91cadf878%7C0%7C0%7C638325296010164959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=C6xOcmRub6yeXnCCA0JvdGskW5NiU03JcIXyTaRpz%2Bs%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\" data-auth=\"Verified\" data-linkindex=\"2\"><span class=\"x_TextRun x_SCXW189530607 x_BCX8\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"x_NormalTextRun x_SCXW189530607 x_BCX8\" data-ccp-charstyle=\"Hyperlink\">\u00a0on this online delay repay form.<\/span><\/span><\/a><span class=\"x_EOP x_SCXW189530607 x_BCX8 x_ContentPasted0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We would like to apologise\u00a0to customers caught up in disruption\u00a0on\u00a0the c2c network this morning.\u00a0 What happened?\u00a0 At approximately 8.30am this morning, c2c suffered a severe power outage in the Upminster area, which meant all\u00a0signalling\u00a0was lost between there and Upney.\u00a0Our\u00a0control\u00a0centre, which is also based at Upminster, also lost power and was unable to communicate to our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-258426","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4-RC1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>An apology for disruption Tuesday 10 October | Trains to\/from London, Southend &amp; Essex with c2c Rail<\/title>\n<meta name=\"description\" content=\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-apology-for-disruption-tuesday-10-october\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"An apology for disruption Tuesday 10 October | Trains to\/from London, Southend &amp; Essex with c2c Rail\" \/>\n<meta property=\"og:description\" content=\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-apology-for-disruption-tuesday-10-october\/\" \/>\n<meta property=\"og:site_name\" content=\"c2c\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-10T10:51:49+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta 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