{"id":288748,"date":"2024-03-18T10:18:19","date_gmt":"2024-03-18T10:18:19","guid":{"rendered":"https:\/\/www.c2c-online.co.uk\/?p=288748"},"modified":"2024-03-19T11:46:17","modified_gmt":"2024-03-19T11:46:17","slug":"rail-firm-c2c-adds-missing-people-charity-as-delay-repay-beneficiary","status":"publish","type":"post","link":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/rail-firm-c2c-adds-missing-people-charity-as-delay-repay-beneficiary\/","title":{"rendered":"Rail firm c2c adds Missing People Charity as Delay Repay Beneficiary"},"content":{"rendered":"

[18 March 2024] East London and South Essex rail firm c2c Trenitalia has extended its partnership with charity Missing People, adding the option for customers to donate \u2018Delay Repay\u2019 compensation to the organisation.<\/p>\n

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The new functionality is available through c2c\u2019s existing Delay Repay system, with Missing People now an option to donate their compensation directly to the charity.<\/p>\n

One of the most punctual operators in the country, in 2018 c2c was the first rail firm to introduce Delay Repay compensation for customers delayed by as little as 15 minutes \u2013 improving on the previous threshold of 30 minutes \u2013 with customers eligible for 25% of the cost of a single journey.<\/p>\n

The addition of Missing People as a refund option is designed to provide the charity with additional donations, supported by customers who may not typically claim smaller amounts of the compensation they are due if they experience a brief delay.<\/p>\n

c2c was also the first rail operator to partner with the charity in supporting their Prevention campaign helping to increase the exposure and signpost individuals to the helpline via ticket machine imagery. This provided Missing People with a greater chance of reuniting more missing people with their families and preventing further disappearances.<\/p>\n

Missing People and c2c first joined forces in December 2022 when the train firm joined the charity’s \u2018Safeguarding Briefing Network\u2019 \u2013 with staff acting as additional eyes and ears at c2c\u2019s 26 stations on our 45-mile route across East London and South Essex, helping to reunite missing people with their loved ones.<\/p>\n

The SBN is a network of organisations that Missing People can send missing person briefings to when there is reason to believe that staff there may come into contact with the person.<\/p>\n

Missing People\u2019s SBN: c2c\u2019s partnership to-date in numbers:<\/p>\n