{"id":303260,"date":"2024-06-28T11:13:07","date_gmt":"2024-06-28T11:13:07","guid":{"rendered":"https:\/\/www.c2c-online.co.uk\/?p=303260"},"modified":"2024-06-28T12:48:35","modified_gmt":"2024-06-28T12:48:35","slug":"an-apology-for-disruption-thursday-27-june","status":"publish","type":"post","link":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-apology-for-disruption-thursday-27-june\/","title":{"rendered":"An apology for disruption \u2013 Thursday 27 June"},"content":{"rendered":"

We are very sorry for the disruption our customers experienced last night on the c2c route.\u00a0<\/span> \u00a0<\/span><\/p>\n

What happened?<\/span><\/b>\u00a0<\/span><\/p>\n

Yesterday, at approximately 17:30 a loss of power to the overhead lines was reported between Barking and West Ham.<\/p>\n

Network Rail dispatched a team of engineers to the area who discovered damage to the cables that feed the overhead lines.<\/p>\n

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Because of the overhead lines damage, no services could run on the London-bound track between Barking and West Ham until the overhead lines were repaired by Network Rail. This severely restricted the number of trains we could operate.<\/span>\u00a0<\/span><\/p>\n

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We managed to run a limited number of services through the affected area but these were suspended at 21:45.<\/span>\u00a0<\/span><\/p>\n

Repairs were carried out by our Network Rail colleagues overnight, however the damage to the overhead lines caused some knock-on delays and cancellations to our service early this morning.<\/span>\u00a0<\/span><\/p>\n

Upon confirmation of the overhead line damage, arrangements were made for c2c tickets to be accepted on Greater Anglia and London Underground services. We also provided a bus replacement service to help provide alternative options for travel.<\/span>\u00a0<\/span><\/p>\n

Rob Mullen, Managing Director of c2c said, \u201cI am really sorry to all of our customers who were caught up in yesterday\u2019s disruption on the c2c route.<\/span>\u00a0<\/span><\/p>\n

\u201cI know this will have caused extensive delays to your journey especially as the disruption hit our peak services on Thursday evening. <\/span>We worked closely with our Network Rail colleagues overnight to repair the fault and thanks to their hard work our peak morning services recovered quickly.\u201d<\/span>\u00a0<\/span><\/p>\n

Compensation for delays<\/span><\/i><\/b>\u00a0<\/span><\/i>\u00a0<\/span><\/p>\n

If you have been delayed you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim,<\/span><\/i> here<\/span><\/i><\/a>.\u00a0<\/span><\/i>\u00a0<\/span><\/p>\n