{"id":323551,"date":"2024-12-13T09:04:58","date_gmt":"2024-12-13T09:04:58","guid":{"rendered":"https:\/\/www.c2c-online.co.uk\/?p=323551"},"modified":"2024-12-13T09:04:58","modified_gmt":"2024-12-13T09:04:58","slug":"incident-review-thursday-12-december","status":"publish","type":"post","link":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/incident-review-thursday-12-december\/","title":{"rendered":"Incident review: Thursday 12 December"},"content":{"rendered":"<p><span data-contrast=\"none\">Dear customer,<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:405}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">We are very sorry for the delays that you faced to your commute last night.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:405}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">This was due to overhead line issues which caused the pantograph to drop (apparatus on the roof of a train that collects power through contact with the overhead line) at Pitsea. As the train was unable to move this subsequently\u00a0blocked the line, which meant trains were unable to run in the down direction\u00a0to Shoeburyness. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:405}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Once the line reopened, we ran as many services as possible, however a number of services were cancelled, because the trains and drivers operating them were displaced.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:405}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">c2c Managing Director Rob Mullen said: \u201cI am very sorry our customers experienced a difficult journey home last night.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:405}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cOur team worked diligently to resolve the issue as quickly as possible, but we regret significant delays still occurred.&#8221;<\/span><\/p>\n<p aria-level=\"4\"><b><span data-contrast=\"none\">Compensation for delays<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:300,&quot;335559739&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">If you were delayed, you will be eligible for compensation for each journey. Find out more about the different tiers of compensation we offer based on the length of your delay\u00a0<\/span><a href=\"https:\/\/www.c2c-online.co.uk\/help-feedback\/delay-repay\/\"><span data-contrast=\"none\">here<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:225,&quot;335559740&quot;:405}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">c2c smartcard users: If you tapped your Smartcard at both ends of your journey, you will receive automatic compensation. However,\u00a0we recommend you check your online account\u00a0to ensure our automatic payments reflect the actual delay to your journey, especially if you delayed tapping your card in at the start of the journey. If you feel your delay is not fully reflected, you can use your online account to correct the automatic system. Alternatively, you can submit a\u00a0<\/span><a href=\"https:\/\/c2c.delayrepaycompensation.com\/index.cfm\"><span data-contrast=\"none\">manual claim<\/span><\/a><span data-contrast=\"none\">\u00a0on this occasion.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Paper ticket holders, Oyster and contactless card users: Please fill out your details on this\u00a0<\/span><a href=\"https:\/\/c2c.delayrepaycompensation.com\/index.cfm\"><span data-contrast=\"none\">online delay repay form<\/span><\/a><span data-contrast=\"none\">\u00a0to claim your compensation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear customer,\u00a0 We are very sorry for the delays that you faced to your commute last night.\u00a0 This was due to overhead line issues which caused the pantograph to drop (apparatus on the roof of a train that collects power through contact with the overhead line) at Pitsea. As the train was unable to move [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":322913,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2652,2654],"tags":[],"class_list":["post-323551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-latest-news","category-news-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4-RC1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Incident review: Thursday 12 December | Trains to\/from London, Southend &amp; Essex with c2c Rail<\/title>\n<meta name=\"description\" content=\"For trains to and from London, Southend and elsewhere in Essex, plus timetables, ticket sales, information and events and offers, visit c2c-online.co.uk\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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