{"id":323741,"date":"2025-01-14T11:33:24","date_gmt":"2025-01-14T11:33:24","guid":{"rendered":"https:\/\/www.c2c-online.co.uk\/?p=323741"},"modified":"2025-01-14T11:33:24","modified_gmt":"2025-01-14T11:33:24","slug":"an-apology-for-disruption-monday-13-january-and-tuesday-14-january","status":"publish","type":"post","link":"https:\/\/www.c2c-online.co.uk\/media-centre\/latest-news\/an-apology-for-disruption-monday-13-january-and-tuesday-14-january\/","title":{"rendered":"An apology for disruption \u2013 Monday 13 January and Tuesday 14 January"},"content":{"rendered":"

We are very sorry for the disruption our customers experienced yesterday and during this morning\u2019s peak on the c2c route.\u00a0<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

What happened?<\/span><\/b>\u00a0<\/span><\/p>\n

Yesterday, at approximately 06:00 a signal failure was reported between Dagenham Dock and Barking. As a result of this failure, we had to run trains at a reduced speed.<\/span>\u00a0<\/span><\/p>\n

Network Rail dispatched a team of engineers to the area, which involved a line possession for 30 minutes, but they were unable to resolve the fault at this time. This meant we had to run trains through the affected area at a reduced speed, which caused a knock-on effect to the entire c2c route. The signalling fault was fixed by Network Rail engineers at 10:30.<\/span>\u00a0<\/span><\/p>\n

Unfortunately, at 10:20, a train unit\u00a0fault in the<\/span> Becontree area caused further delays to the service. This train was moved back to Barking station where passengers were able to alight the faulty unit.<\/span>\u00a0<\/span><\/p>\n

The service returned to normal running during the early afternoon.<\/span>\u00a0<\/span><\/p>\n

Upon confirmation of the signal damage, arrangements were made for c2c tickets to be accepted on Greater Anglia and London Underground services. <\/span>\u00a0<\/span><\/p>\n

This morning (Tuesday 14 January), at approximately 06:45 a train at West Ham station developed a technical fault, which meant it was unable to move from the station. Again, this caused knock-on delays and cancellations to our services. We returned to normal service running at 10:30.<\/span>\u00a0<\/span><\/p>\n

Rob Mullen, Managing Director of c2c, said: <\/span><\/p>\n

\u201cI am sorry to our customers who were caught up in the disruption on the c2c route yesterday and earlier today.<\/span>\u00a0<\/span><\/p>\n

\u201cI know this will have caused extensive delays to your journey, especially as the disruption hit our peak services on both days. We worked closely with our Network Rail colleagues to repair Monday\u2019s signalling fault and thanks to their hard work our service recovered in time for yesterday\u2019s peak evening service.\u201d<\/span>\u00a0<\/span><\/p><\/blockquote>\n

Lawrence Bowman, Network Rail Anglia Route Director, said: <\/span><\/p>\n

\u201cI am really sorry to any passengers who had their journey disrupted on Monday. We had a loss of signalling on the network which, even once fixed meant we had to cancel and delay a number of services on what is usually a very punctual line.\u201d<\/span>\u00a0<\/span><\/p><\/blockquote>\n

Compensation for delays<\/span><\/i><\/b>\u00a0<\/span><\/i>\u00a0<\/span><\/p>\n

If you have been delayed you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim,<\/span> here<\/span><\/a>.\u00a0<\/span>\u00a0<\/span><\/p>\n