Nine out of ten c2c customers are happy with their train service, making them the most satisfied of all London commuters according to the official national rail survey by independent watchdog Transport Focus.<\/p>\n
Today\u2019s National Rail Passenger Survey, which interviewed nearly 25,000 rail passengers across the country, also revealed c2c customers were the happiest passengers in Britain with the punctuality of their train service (91%).<\/p>\n
c2c, which is owned by Italian rail giants Trenitalia, was also named London\u2019s best commuter service for several other key elements of the journey including:<\/p>\n
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Speed of journey time:\u00a091% satisfaction<\/p>\n
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Satisfaction with the train: 89% satisfaction<\/p>\n
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Cleanliness onboard the train: 88% satisfaction<\/p>\n
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Frequency of service: 83% satisfaction<\/p>\n
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Comfort of the train seats: 80% satisfaction<\/p>\n
c2c Managing Director Julian Drury said: \u201cOver the past two years we have been investing in our service to deliver unprecedented improvements in the areas that matter most to our customers. That\u2019s why we\u2019re so proud this combination of hard work and our \u00a340m improvement package has helped to increase customer satisfaction among c2c passengers.<\/p>\n
\u201cWe\u2019re delighted to be ranked London\u2019s best commuter service, but we\u2019re also striving to improve the service we offer. We aim to build on these results by investing in new trains, such as the \u00a3100m deal we signed last month, better services and improved stations.\u201d<\/p>\n
c2c, which has been owned by Trenitalia since February last year, runs the UK\u2019s most punctual train service, with 95.9% of all trains arriving on time in the past 12 months.<\/p>\n